Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
What is the resolution offered in case of returns?
In case of a return, possible solutions are:
- replacement of the product with a similar product (only if stocks are available with our Business Partner);
- full refund of your money. View our for details
Is there a time frame within which I can return the purchased product for a return/replacement?
Do I need to send the product or can it be collected from my address?
Sonikgps has a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call our 24x7 customer care number at 1800-200-3933(Toll free) or write to us at firstname.lastname@example.org.
In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.
Will I have to pay any charges for the returns?
We do not charge extra for returns and all replacements/pickups by us are done free of cost.
Will you refund the courier charges if I send the product back to you at my cost?
Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order or by issuing a Sonikgps Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our business partner.
In case Sonikgps can't collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care centre by e-mail at email@example.com or phone to 1800-200-3933(Toll free), to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it can't be collected from your address with us.