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In what scenarios does Sonikgps issue refunds?
Refunds are issued by Sonikgps only when,
the order was cancelled by the customer or Sonikgps
the customer returned a product and requested for a refund
Returns are not applicable on all the products on Sonikgps.com. Please refer to our Return Policy.
How can I track the status of my refund after returning a product ?
Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your registered mobile number.
To check the updated status of your refund you can call our 24x7 customer care number 1800-200-3933. If you are a registered customer at www.sonikgps.com then you can also check the status of your refund in the 'My Account' section of the site.
How can I track the status of my refund after cancelling an order?
If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.
To check the updated status of your refund you can call our 24x7 customer care number 1800-200-3933(Toll free)
I've still not received the refund in my account even though Sonikgps customer care says that they have processed the refund. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same.
Sometimes financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Sonikgps customer care.
Alternatively, you can also check the status of your refund online at www.sonikgps.com in the 'My Account' section.
How long will it take to process my refund if I opt for a refund after returning the product?
We will process your refund after receipt of the product by Sonikgps or its Business Partner.
You will get an email from Sonikgps when your return in accepted and your refund is processed.
How and where will I receive my refund amount?
We offer FREE Shipping (specified on the Product detail page) on selected products ordered through www.sonikgps.com
Credit Card / Debit Card / Internet Banking If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by us or our business partner. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Sonikgps.
Cash on Delivery / Cash Before Delivery / Cheque / Demand Draft. If the order was placed using payment option as Cash on Delivery, Cash Before Delivery, Cheque or Demand Draft, we will refund your money through a cheque in favour of the "billing name" provided at the time of placing the order.
Gift Certificates / Gift Vouchers If you have used a Sonikgps Gift Certificate / Gift Voucher for placing the order, refund would be provided only in the form of a fresh Sonikgps Gift Certificate / Gift Voucher of the same value. The same cannot be redeemed either in cash or cheque.
Support Help Line : +91-8824866866 (INDIA), +1-877-346-6006 (US/CANADA)